Anggraeni Xena Paradita, Fakhri Arya Fadhillah, Kanza Azzahra, Michael Christensen Bonar Kasparov, and Rachmadita Andreswari. “Application of Process Mining in the Process of IT Incidents Management by Utilizing Kaggle’s Dataset”. Journal of Information Technology and Computer Science 8, no. 3 (December 15, 2023): 196–208. Accessed January 23, 2025. https://jitecs.ub.ac.id/index.php/jitecs/article/view/564.