ANGGRAENI XENA PARADITA; FAKHRI ARYA FADHILLAH; KANZA AZZAHRA; MICHAEL CHRISTENSEN BONAR KASPAROV; RACHMADITA ANDRESWARI. Application of Process Mining in the Process of IT Incidents Management by Utilizing Kaggle’s Dataset. Journal of Information Technology and Computer Science, [S. l.], v. 8, n. 3, p. 196–208, 2023. DOI: 10.25126/jitecs.202383564. Disponível em: https://jitecs.ub.ac.id/index.php/jitecs/article/view/564. Acesso em: 23 jan. 2025.