Comparison of Indonesian Population Information System Service Performace Based On Information System Functional Scorecard Theory
DOI:
https://doi.org/10.25126/jitecs.202163306Abstract
The Balikpapan Population and Civil Registration Office has implemented service automation by using an information system to support the population and civil registration administration services in Balikpapan, Indonesia. The information system implemented is called The Population Administration Information System (SIAK). The office has previously implemented an information system similar to SIAK, namely the Population Administration Organizing System (SPAK). One of the office aims is to improve the quality of SIAK. SIAK quality is improved in order to achieve optimal service. As a step of achieving vision and mission, implementing work functions and optimizing the utilization of information systems, the comparison of information system performance between information systems that have been used with information systems that have previously been used. The guidelines used in assessing the performance of both systems are Information System Functional Scorecard (ISFS) theory. The data collected by questionnaires then conducted Paired-T Test so that the results of the two systems were obtained differences and can be compared to know which system is superior. SIAK is an information system that is declared superior to SPAK. Furthermore, the comparison results become a reference in providing recommendations for SIAK performance improvement based on the performance comparison results with SPAK.
References
Mulyadi, D. and Choliq, A., (2019). The application of human organization technology (HOT-Fit Model) method to evaluate the implementation of inventory information system (SIDIA) application in Bogor City Government environment. Technoist: Scientific Journal of Information Technology and Science, 7(2), 1–12.
Chang, J.C.-J. and King, W.R., (2005). Measuring the performance of information systems: A functional scorecard. Journal of Management Information Systems, 22(1), 85–115.
Montolalu, C. and Langi, Y., (2018). Pengaruh pelatihan dasar komputer dan teknologi informasi bagi guru-guru dengan uji t-berpasangan (paired sample t-test). d'CARTESIAN, 7(1)
Shier, Rosie (2004). Statistics: 1.1 Paired t-tests. United kingdom. Mathematics Learning Support Centre.
Montolalu, C. and Langi, Y., (2018). Pengaruh pelatihan dasar komputer dan teknologi informasi bagi guru-guru dengan uji t-berpasangan (paired sample t-test). d'CARTESIAN, 7(1)
DeLone, W.H. and McLean, E.R., (2016). Information systems success measurement. Boston: Now Publishers Inc.
Urbach, N. and Müller, B., (2011). The Updated DeLone and McLean Model of Information Systems Success. Information Systems Theory Integrated Series in Information Systems, 1–18.
Law of the Republic of Indonesia number 24 of 2013 concerning the Population Administration. Jakarta: People's Representative Council
Population and Civil Registration Office of Balikpapan City, 2019.
Government Agency Performance Report (LKJIP) 2019. [pdf] Population and Civil Registry Office of Balikpapan City. Available at: < https://drive.google.com/file/d/15guJcyJER1vEMKrBJKvmAQCS6j0XgqXy/view> [Accessed 23 November 2020]
Population and Civil Registry Office of Balikpapan City, 2014. Government Agency Performance Report (LKJIP) 2014. [pdf] Population and Civil Registry Office of Balikpapan City. Available at: < http://web.balikpapan.go.id/uploaded/ProgramKerja/lakip2014/DISDUKCAPIL.pdf.> [Accessed 23 November 2020]
Population and Civil Registry Office of Balikpapan City, 2017. Strategic Plan (Renstra) 2016-2021. [pdf] Population and Civil Registry Office of Balikpapan City. Available at: <https://drive.google.com/file/d/1mcVNLa5egUI4WWAWj5bjoUJmEyEgctU6/view> [Accessed 23 November 2020]
Sugiyono, (2007). Statistics for research. Bandung, Indonesia: CV Alfabeta.
Nugroho, N., Utami, E., & Luthfi, E.T., (2013). Analysis of the quality comparison of New Student Admission Services (PMB) online using the success model of Delone and Mclean information systems (D&M) (Case Study: PMB UKDW and PMB STMIK AMIKOM Yogyakarta).
Downloads
Published
How to Cite
Issue
Section
License
 Creative Common Attribution-ShareAlike 3.0 International (CC BY-SA 3.0)
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).